Understand bugs and their importance - Jira Tutorial

- [Mike] Have you ever opened a software application and experienced a crash? Did you ever consider pulling your hair out because an app is way too slow? Maybe you've spotted something off center or a button doesn't do what it's supposed to do. All of these things are bugs and they drive everyone, and most importantly, your customer nuts. Bugs are the output of a quality tester, these are the professionals who work to ensure a quality product goes to market. Each of these people spend a vast majority of their time hunting down issues with the product, documenting them and delivering each to a developer to fix. Important work, right? What do you think happens if someone writes a bad bug? What if they miss important information, aren't clear in the messaging or simply mismanage the whole thing? What if they don't deliver an accurate document of the issue or report something that isn't even a problem? How do you think that product will turn out? I'm Mike Fine. I have over 25 years of hands-on experience working in testing. I'm an author on quality and helped found Centercode, a customer validation, software and services company. I have written and reviewed thousands of bugs. I have been constantly learning and developing better methods to make sure test results are comprehensive, thorough and successful. I'm here to show you the importance of bugs and why writing them effectively is so important. We will spend time learning the best practices for authoring bugs and some of the common mistakes encountered when creating good issues. We will also delve into the tracking process, learn a bug's life cycle and how issues are managed. By understanding the importance of good bugs, we will learn how they make a difference. In this course we will follow each bug from the moment when it is submitted, throughout its time in the tracking system, and its eventual resolution by development. We will step through each part of the process to ensure the bugs you deliver are meaningful and useful.