From the course: Learning JIRA Service Desk

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✓ Solution: Create a new customer portal with groups and requests

✓ Solution: Create a new customer portal with groups and requests - Jira Tutorial

From the course: Learning JIRA Service Desk

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✓ Solution: Create a new customer portal with groups and requests

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- [Instructor] How did you do? Let's try walking through it together. So first what we're going to do is select our Administration cog and then select Projects. From there, we'll select our Challenge project we created in the last chapter. Next, we'll select the Knowledge Base button on the side, and then click the Create Article button, which opens Confluence. From here, we select the Create Page icon, this plus icon on the left and then on this popup, we'll select the how-to article and name it. Make sure that we add at least one or more labels. These labels will act as keywords that can be searched against when the user or customer is on the portal. After we select to add it as a new label, we hit Create, our page is then created in Edit Mode and we publish it to save the changes. Afterwords, we close out Confluence, we go into our customer channel to grab the portal URL, open it up in a new tab, and then we search for our label and verify that the article appears. And that is how…

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