From the course: Learning JIRA Service Desk

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✓ Solution: Create a new SLA against one of your requests

✓ Solution: Create a new SLA against one of your requests - Jira Tutorial

From the course: Learning JIRA Service Desk

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✓ Solution: Create a new SLA against one of your requests

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- [Instructor] Were you able to do it? Let me give you a hand. So on the SLAs menu in your Project Administration page, you're going to select New Metric. The first thing you're going to want to do is name your SLA. For this one, I'm going to name it 1 minute SLA. You can set any start and stop settings. I didn't actually specify what you needed to configure for the SLA, just the overall goal. For this one, I will set the resolution and the issue created as Start and I will have the resolution set as the Stop condition as well. I'll make sure to edit the All Remaining Issues JQL for 1M, meaning one minute. That means this SLA is measured against all issues within the project. I then hit the Create button to save it and put it in the wild. Next, I can go to my reporting and under SLA Goals, you'll see that none of my issues have been resolved within a minute, so I have a 0% success rate. And that's how you create a new SLA and push it into your project.

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