From the course: Learning JIRA Service Desk
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✓ Solution: Correctly adjust a factory SD workflow - Jira Tutorial
From the course: Learning JIRA Service Desk
✓ Solution: Correctly adjust a factory SD workflow
(technical jingle) - [Instructor] How did you do? Let's walk through it together. So what we're going to do is start by hitting the administration cog and then selecting projects. On our project list we'll select our project, then we'll scroll down to automations. Here we'll choose to add a new rule. Scroll down to the bottom and then select custom rule and then next. For the win statement we'll add a trigger of comments being added and select add. We skip the if because we're doing a blanket automation every time a comment is added. We then select the action itself, send email, select add, and then we select the customers involved in the to section. We insert some comments to be added to the email, and then we select confirm. After setting our actions we then select save, first we have to name it. Remember we could also add a description if we wanted to. And if we wanted to disable it but still save it we would uncheck this box first, but we'll keep it enabled and then we'll select…
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