Join Robert Anthony for an in-depth discussion in this video ✓ Solution: Correctly adjust a factory SD workflow, part of Learning JIRA Service Desk.
(technical jingle)…- [Instructor] How did you do?…Let's walk through it together.…So what we're going to do is start by…hitting the administration cog…and then selecting projects.…On our project list we'll select our project,…then we'll scroll down to automations.…Here we'll choose to add a new rule.…Scroll down to the bottom and then select custom rule…and then next.…For the win statement we'll add a trigger of…comments being added and select add.…
We skip the if because we're doing a blanket automation…every time a comment is added.…We then select the action itself,…send email, select add, and then we select…the customers involved in the to section.…We insert some comments…to be added to the email,…and then we select confirm.…After setting our actions we then select save,…first we have to name it.…
Remember we could also add a description if we wanted to.…And if we wanted to disable it but still save it…we would uncheck this box first,…but we'll keep it enabled…and then we'll select save.…You can always view the log after…
- What is JIRA Service Desk?
- Creating requests and groups in the customer portal
- Creating new queues
- Linking to the knowledge base
- Configuring incoming email requests
- Adding automation with workflows
- Creating an SLA
Skill Level Intermediate
Atlassian JIRA: Installing and Administeringwith Sandra Toner2h 58m Intermediate
DevOps Foundations: Infrastructure Automationwith Ernest Mueller2h 6m Intermediate
1. Overview of JIRA Service Desk
2. The Customer Portal and Notifications
3. Service Desk Administration
4. Service Desk Workflows
5. SLAs and Notifications
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