From the course: Learning JIRA Service Desk

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Queues

Queues - Jira Tutorial

From the course: Learning JIRA Service Desk

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Queues

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- [Instructor] An important aspect of the day-to-day operations of your service desk agents are monitoring incoming traffic. Depending on the overall size of your company managing the influx of daily tickets can be very frustrating. This is where the Queues feature comes in. Queues allow you to separate issues into different categories within the project itself. Different gents can monitor different queues and managers have quick access to the metrics of the ticket currently listed in those queues. Queues are created and configured in a similar fashion to filters. Columns displaying pertinent info can be adjusted on a queue by queue basis. Let's get started. Currently, we're on our Project Admin page. On the top left of the screen I'm going to hit this button here. Which is our Queues button. Depending on your project you may have some, or all of the queues item displayed here. Don't be too concerned if your screen doesn't look exactly like mine. The All Open Queue displays all…

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