Join Robert Anthony for an in-depth discussion in this video Next steps, part of Learning JIRA Service Desk.
- Well, that's about all the time we have for today.…This video was meant to serve as an introduction…not just to the additional functionality…of JIRA Service Desk,…but also how to administer the additional layers…of customer portals, automation, SLA, and reporting.…By now, you should be pretty comfortable with these tools…and ready to begin accepting external support requests.…Feel free to add me on Twitter @robert_jira…if you have any additional questions or comments.…I hope you've enjoyed this course…as much as I've enjoyed recording it.…And stay tuned for our next video in the series.…
See you again soon.…
- What is JIRA Service Desk?
- Creating requests and groups in the customer portal
- Creating new queues
- Linking to the knowledge base
- Configuring incoming email requests
- Adding automation with workflows
- Creating an SLA
Skill Level Intermediate
Atlassian JIRA: Installing and Administeringwith Sandra Toner2h 58m Intermediate
DevOps Foundations: Infrastructure Automationwith Ernest Mueller2h 6m Intermediate
1. Overview of JIRA Service Desk
2. The Customer Portal and Notifications
3. Service Desk Administration
4. Service Desk Workflows
5. SLAs and Notifications
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