From the course: Learning JIRA Service Desk

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Linking to a knowledge base

Linking to a knowledge base - Jira Tutorial

From the course: Learning JIRA Service Desk

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Linking to a knowledge base

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- [Instructor] Another great option of JIRA Service Desk is the ability to create a knowledge base. A knowledge base allows you create answers to frequently asked questions so as to hopefully cut down on the amount of tickets that you're actually processing every day. By identifying early on some of these questions, you can create articles that will come up with suggestions to the user when they attempt to file tickets. So let's begin. We're going to click on the Knowledge base button on the left-hand side. If you don't have Confluence installed in your instance, this option may not be available to you. If you do have Confluence, Service Desk automatically creates a knowledge base space to each project as they're spun up. So I have the option to create a new article using this button, which will be placed in that space that was created when the project was spun up, or I can go directly to Confluence and create an entirely new space if I wanted to. One thing you may want to consider is…

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