Learning JIRA Service Desk
With Robert Anthony
Liked by 526 users
Duration: 1h 27m
Skill level: Intermediate
Released: 8/24/2017
Course details
JIRA Service Desk adds an additional layer to a standard JIRA project, allowing for features like an external customer portal to log requests—which don't require additional licenses—and SLA tracking. In this course, instructor Robert Anthony shows JIRA administrators not only how to use these features, but how to customize options for the needs of their organization and structure, be it DevOps, manufacturing, or software development. Learn about portal design, configuring customer notifications and permissions, measuring success with SLAs, setting up automated workflows, and advanced reporting.
Skills you’ll gain
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Meet the instructor
Learner reviews
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Santosh Deyannavar
Santosh Deyannavar
Technology Lead, Manager and Senior Cloud Architect at FWD insurance
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👩🏼💻𝓜𝓪𝓻𝓴 𝓟𝓮𝓽𝓮𝓻 𝓿𝓪𝓷 𝓢𝓲𝓳𝓵𝓵
👩🏼💻𝓜𝓪𝓻𝓴 𝓟𝓮𝓽𝓮𝓻 𝓿𝓪𝓷 𝓢𝓲𝓳𝓵𝓵
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Contents
What’s included
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