Learn how to configure incoming email ticket requests.
- [Instructor] In addition to the Customer Portal,…JIRA Service Desk provides you with another easy…and streamlined way to create tickets.…This is the Email Request feature.…Emails being sent to the configured email address…are automatically turned into tickets…that can be acted upon.…One note, if your project settings prevent public sign-up…or accessibility of your instance, only emails received…from those addresses that are registered as customers…within your project will actually pass through.…Let's begin.…On the left-hand side of the Project Admin page,…I'm going to select Email Requests.…
By default, my cloud instance creates an incoming…email address for me,…so I can select Edit to either change that email address,…or change what request type is going to be linked to it.…Only one request type can be linked to an email address…at a time within a Service Desk project.…Later, I'll show you how to use automations to assist…in supporting multiple request types via email.…The other option is adding a custom email address.…
- What is JIRA Service Desk?
- Creating requests and groups in the customer portal
- Creating new queues
- Linking to the knowledge base
- Configuring incoming email requests
- Adding automation with workflows
- Creating an SLA
Skill Level Intermediate
Atlassian JIRA: Installing and Administeringwith Sandra Toner2h 58m Intermediate
DevOps Foundations: Infrastructure Automationwith Ernest Mueller2h 6m Intermediate
1. Overview of JIRA Service Desk
2. The Customer Portal and Notifications
3. Service Desk Administration
4. Service Desk Workflows
5. SLAs and Notifications
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