From the course: Learning JIRA Service Desk

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Email requests and satisfaction settings

Email requests and satisfaction settings - Jira Tutorial

From the course: Learning JIRA Service Desk

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Email requests and satisfaction settings

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- [Instructor] In addition to the Customer Portal, JIRA Service Desk provides you with another easy and streamlined way to create tickets. This is the Email Request feature. Emails being sent to the configured email address are automatically turned into tickets that can be acted upon. One note, if your project settings prevent public sign-up or accessibility of your instance, only emails received from those addresses that are registered as customers within your project will actually pass through. Let's begin. On the left-hand side of the Project Admin page, I'm going to select Email Requests. By default, my cloud instance creates an incoming email address for me, so I can select Edit to either change that email address, or change what request type is going to be linked to it. Only one request type can be linked to an email address at a time within a Service Desk project. Later, I'll show you how to use automations to assist in supporting multiple request types via email. The other…

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