From the course: Learning JIRA Service Desk

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Customer permissions

Customer permissions - Jira Tutorial

From the course: Learning JIRA Service Desk

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Customer permissions

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- [Instructor] Customers are the number one focus of JIRA Service Desk. The huge advantage of the platform is the ability to have a large subset of users that don't count against your overall license count. These customers access a simplified portal easily, filing tickets without having to learn something as complicated as JIRA. Now, there's a few different rules surrounding customers on how your instance will use them. Before we go into the project specific settings surrounding customers, we're first going to go into the system level settings. To do that, I'm going to hit the administration cog, and then I'll select applications. On the left-hand side, now that we've installed JIRA Service Desk, you'll see a configuration and email request option. These configurations are also scattered around the overall project administration page, but they're centrally located in this area. The first option lets you view and customize your help center, which we've gone over previously. The next…

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