Learn about customer permissions and incoming email settings.
- [Instructor] Customers are the number one focus of…JIRA Service Desk.…The huge advantage of the platform…is the ability to have a large subset of users…that don't count against your overall license count.…These customers access a simplified portal easily,…filing tickets without having to…learn something as complicated as JIRA.…Now, there's a few different rules surrounding customers…on how your instance will use them.…Before we go into the…project specific settings surrounding customers,…we're first going to go into the system level settings.…To do that, I'm going to hit the administration cog,…and then I'll select applications.…
On the left-hand side,…now that we've installed JIRA Service Desk,…you'll see a configuration and email request option.…These configurations are also scattered…around the overall project administration page,…but they're centrally located in this area.…The first option lets you…view and customize your help center,…which we've gone over previously.…The next option we've also already seen before,…
- What is JIRA Service Desk?
- Creating requests and groups in the customer portal
- Creating new queues
- Linking to the knowledge base
- Configuring incoming email requests
- Adding automation with workflows
- Creating an SLA
Skill Level Intermediate
Atlassian JIRA: Installing and Administeringwith Sandra Toner2h 58m Intermediate
DevOps Foundations: Infrastructure Automationwith Ernest Mueller2h 6m Intermediate
1. Overview of JIRA Service Desk
2. The Customer Portal and Notifications
3. Service Desk Administration
4. Service Desk Workflows
5. SLAs and Notifications
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