Take an in-depth look at the relationship between the customer portal, requests, and groups.
- [Instructor] Now that you know…how the portal is going to look to the end user,…let's go into how to customize…your groups and request types.…First, you should still be on the Portal settings page.…Go ahead and click the Customer channels button.…Copy the URL and open the portal up in a new tab.…This will come in handy when we want…to view our changes in realtime.…Let's go ahead and switch back to our other tab.…Now we're back on the Portal settings page again.…We're going to click the Request types link.…
This presents us with the request…type's administration page.…Now, on the left, you'll see a list of groups.…If you click into each one, on the right hand side,…you'll see the request types…that linked against each group.…Also, you'll see an option called Hidden from portal.…When previously created requests…no longer belong to a group, they will be placed in here.…This means the requests still exists…but they aren't currently present on the portal.…We're going to go ahead and strip this portal…of all its groups and hide all the current request types.…
- What is JIRA Service Desk?
- Creating requests and groups in the customer portal
- Creating new queues
- Linking to the knowledge base
- Configuring incoming email requests
- Adding automation with workflows
- Creating an SLA
Skill Level Intermediate
Atlassian JIRA: Installing and Administeringwith Sandra Toner2h 58m Intermediate
DevOps Foundations: Infrastructure Automationwith Ernest Mueller2h 6m Intermediate
1. Overview of JIRA Service Desk
2. The Customer Portal and Notifications
3. Service Desk Administration
4. Service Desk Workflows
5. SLAs and Notifications
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