From the course: Learning JIRA Service Desk
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Creating requests and groups - Jira Tutorial
From the course: Learning JIRA Service Desk
Creating requests and groups
- [Instructor] Now that you know how the portal is going to look to the end user, let's go into how to customize your groups and request types. First, you should still be on the Portal settings page. Go ahead and click the Customer channels button. Copy the URL and open the portal up in a new tab. This will come in handy when we want to view our changes in realtime. Let's go ahead and switch back to our other tab. Now we're back on the Portal settings page again. We're going to click the Request types link. This presents us with the request type's administration page. Now, on the left, you'll see a list of groups. If you click into each one, on the right hand side, you'll see the request types that linked against each group. Also, you'll see an option called Hidden from portal. When previously created requests no longer belong to a group, they will be placed in here. This means the requests still exists but they aren't currently present on the portal. We're going to go ahead and strip…
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