Join Robert Anthony for an in-depth discussion in this video ✓ Challenge: Create a new customer portal with groups and requests, part of Learning JIRA Service Desk.
(cymbal slicing)…- [Instructor] Alright, let's get started…with our next challenge.…This time you're going to create a new knowledge base…article linked to the challenge project…you created in the last chapter.…This should take you between three and five minutes.…
- What is JIRA Service Desk?
- Creating requests and groups in the customer portal
- Creating new queues
- Linking to the knowledge base
- Configuring incoming email requests
- Adding automation with workflows
- Creating an SLA
Skill Level Intermediate
Atlassian JIRA: Installing and Administeringwith Sandra Toner2h 58m Intermediate
DevOps Foundations: Infrastructure as Codewith Ernest Mueller2h 6m Intermediate
1. Overview of JIRA Service Desk
2. The Customer Portal and Notifications
3. Service Desk Administration
4. Service Desk Workflows
5. SLAs and Notifications
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