Join Robert Anthony for an in-depth discussion in this video ✓ Challenge: Create a new agent in Service Desk, part of Learning JIRA Service Desk.
(cymbal slicing)…- [Instructor] Alright, are you ready…for your first challenge?…In this challenge, you're going to create a brand new user…and then add them as an agent in your newly created…service desk project.…This shouldn't take more than a couple of minutes.…Good luck.…
- What is JIRA Service Desk?
- Creating requests and groups in the customer portal
- Creating new queues
- Linking to the knowledge base
- Configuring incoming email requests
- Adding automation with workflows
- Creating an SLA
Skill Level Intermediate
Atlassian JIRA: Installing and Administeringwith Sandra Toner2h 58m Intermediate
DevOps Foundations: Infrastructure as Codewith Ernest Mueller2h 6m Intermediate
1. Overview of JIRA Service Desk
2. The Customer Portal and Notifications
3. Service Desk Administration
4. Service Desk Workflows
5. SLAs and Notifications
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