Join Robert Anthony for an in-depth discussion in this video ✓ Challenge: Create a new agent in Service Desk, part of Learning JIRA Service Desk.
(cymbal slicing)…- [Instructor] Alright, are you ready…for your first challenge?…In this challenge, you're going to create a brand new user…and then add them as an agent in your newly created…service desk project.…This shouldn't take more than a couple of minutes.…Good luck.…
- What is JIRA Service Desk?
- Creating requests and groups in the customer portal
- Creating new queues
- Linking to the knowledge base
- Configuring incoming email requests
- Adding automation with workflows
- Creating an SLA
Skill Level Intermediate
Atlassian JIRA: Installing and Administeringwith Sandra Toner2h 58m Intermediate
DevOps Foundations: Infrastructure Automationwith Ernest Mueller2h 6m Intermediate
1. Overview of JIRA Service Desk
2. The Customer Portal and Notifications
3. Service Desk Administration
4. Service Desk Workflows
5. SLAs and Notifications
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