Join Robert Anthony for an in-depth discussion in this video ✓ Challenge: Create a new Service Desk project, part of Learning JIRA Service Desk.
(swish)…- [Instructor] Are you ready for your next challenge?…In this challenge you're going to create…an entirely new project within JIRA.…It's a service desk project of course…and it's going to be a customer service type.…Inside this new project create…three new requests and one group.…Eliminate the stock requests in group before you do this.…This should take you around three to five minutes.…
- What is JIRA Service Desk?
- Creating requests and groups in the customer portal
- Creating new queues
- Linking to the knowledge base
- Configuring incoming email requests
- Adding automation with workflows
- Creating an SLA
Skill Level Intermediate
Atlassian JIRA: Installing and Administeringwith Sandra Toner2h 58m Intermediate
DevOps Foundations: Infrastructure Automationwith Ernest Mueller2h 6m Intermediate
1. Overview of JIRA Service Desk
2. The Customer Portal and Notifications
3. Service Desk Administration
4. Service Desk Workflows
5. SLAs and Notifications
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