Join Robert Anthony for an in-depth discussion in this video ✓ Challenge: Create a new Service Desk project, part of Learning JIRA Service Desk.
(swish)…- [Instructor] Are you ready for your next challenge?…In this challenge you're going to create…an entirely new project within JIRA.…It's a service desk project of course…and it's going to be a customer service type.…Inside this new project create…three new requests and one group.…Eliminate the stock requests in group before you do this.…This should take you around three to five minutes.…
- What is JIRA Service Desk?
- Creating requests and groups in the customer portal
- Creating new queues
- Linking to the knowledge base
- Configuring incoming email requests
- Adding automation with workflows
- Creating an SLA
Skill Level Intermediate
Atlassian JIRA: Installing and Administeringwith Sandra Toner2h 58m Intermediate
DevOps Foundations: Infrastructure as Codewith Ernest Mueller2h 6m Intermediate
1. Overview of JIRA Service Desk
2. The Customer Portal and Notifications
3. Service Desk Administration
4. Service Desk Workflows
5. SLAs and Notifications
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