Join Robert Anthony for an in-depth discussion in this video ✓ Challenge: Create a new SLA against one of your requests, part of Learning JIRA Service Desk.
(cymbal slicing)…- [Instructor] Alright, last challenge.…For this challenge, you're going to create…a new SLA for one minute against all of your issue types…in your project.…This SLA should be one minute and it should take you…one minute to complete.…
- What is JIRA Service Desk?
- Creating requests and groups in the customer portal
- Creating new queues
- Linking to the knowledge base
- Configuring incoming email requests
- Adding automation with workflows
- Creating an SLA
Skill Level Intermediate
Atlassian JIRA: Installing and Administeringwith Sandra Toner2h 58m Intermediate
DevOps Foundations: Infrastructure Automationwith Ernest Mueller2h 6m Intermediate
1. Overview of JIRA Service Desk
2. The Customer Portal and Notifications
3. Service Desk Administration
4. Service Desk Workflows
5. SLAs and Notifications
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