Social metrics and shared goals help ensure progress and promote learning.
- Now, we were faced with the question…of how we'd establish a culture of metrics…for our department going forward.…- One of our first steps was to set measurable goals…for the entire department.…We worked with our business counterparts…to define what was important to our users…and our internal stakeholders.…- [Man In Glasses] They wanted us to have SLA commitments…around performance, availability, delivery speed,…customer support, and percentage of our time spent…on new features versus maintenance.…
- We didn't split these up…and say ops has the availability SLA.…These became common goals for the entire department.…- We also started making sure everyone took…a visibility first approach to their metrics.…We had the ops platform team create some dashboards…that all teams could use to publish their SLA attainment.…- [Man In Light Blue] For each of our SLAs,…we decided on metrics and put them on a public dashboard…that everyone in the company could see.…- [Man In Glasses] Individual teams had their own dashboards…
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- What is agile?
- What is lean?
- Measuring success
- Learning and adapting
- Building a culture of metrics
- Continuous learning
- Advanced concepts