From the course: DevOps Foundations: Lean and Agile

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Building a culture of metrics

Building a culture of metrics - Jira Tutorial

From the course: DevOps Foundations: Lean and Agile

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Building a culture of metrics

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- Now, we were faced with the question of how we'd establish a culture of metrics for our department going forward. - One of our first steps was to set measurable goals for the entire department. We worked with our business counterparts to define what was important to our users and our internal stakeholders. - [Ernest] They wanted us to have SLA commitments around performance, availability, delivery speed, customer support, and percentage of our time spent on new features, versus maintenance. - We didn't split these up and say, "Ops has the availability SLA." These became common goals for the entire department. - We also started making sure everyone took a visibility-first approach to their metrics. We had the ops platform team create some dashboards that all teams could use to publish their SLA-attainment. - [Karthik] For each of our SLAs, we decided on metrics, and put them on a public dashboard that everyone in the…

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