From the course: Learning JIRA Service Desk
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Automation
- [Instructor] As I mentioned in the previous chapter, transitions are run by automations within JIRA service desk. Automations are set by different rules that you configure in the automations page within the project administration settings. Let's begin. On your project admin page on the left hand side, click "Automation". By default you should already have a few created. The transition on comment automation will automatically transition an issue back to waiting for customer status when a support agent comments on it publicly. It will also automatically transition to the, waiting for support, status when a customer comments on it. The update when a linked issue changes automation will automatically add a comment to any issue it's linked with. Let's go ahead and click the add rule button. Here we have a few different rules already written for us. Transition on comment works the same as the one that's already created. You can select this to create a new, similar rule by slightly…
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