From the course: Learning JIRA Service Desk

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Agents vs. users vs. customers

Agents vs. users vs. customers - Jira Tutorial

From the course: Learning JIRA Service Desk

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Agents vs. users vs. customers

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- [Instructor] If you've used JIRA in the past, you know that there are typically system admins, project admins, and users. With the addition of JIRA service desk another rank gets added, the agent. By default when a service desk project is spun up it uses a different permission scheme than a standard project, blocking access to anyone who isn't an administrator or member of the service desk team. Let's take a look at our permissions scheme. As you can see most of the main interactions are preformed by admins or service desk team members. You can give some basic permissions to your standard users. Let me click on users and roles for a second in this project. As you can see I have my user, Lisa, added in as a developer on this project. So if I go back to permissions I can add the developer role into the browse projects permission. Great. Now I'm going to use user management to quickly log in as Lisa, and now let's take a look at some of the existing tickets within the NexTek project…

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