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Identify the pain points: Watch real users

Identify the pain points: Watch real users: Design Thinking: Implementing the Process (2016)
Identify the pain points: Watch real users: Design Thinking: Implementing the Process (2016)

You might have an idea of what you want to build, but how do you know if it's right? The first step in a design thinking exercise is to find out the best way to observe users doing the activities you want to make a solution for. This way, you can find the true issues and what customers do to get round those issues today.

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Skill Level Intermediate
46m 40s
Duration
159,642
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Skills covered in this course
Interaction Design Web User Experience

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