A great way to work out whether your chosen design is viable is to create a "day in the life" storyboard showing how your personas would use the design to complete their tasks and solve their problems. This online video shows how easy it is to create a fast, cheap storyboard using nothing more than sticky notes.
- Now it's time to get real.…You have lots of potential ideas,…some of which are more viable than others.…Get together in small groups…to combine these ideas into workable solutions…that take the best from several different concepts.…I suggest you do this by creating a story board,…or at least words in story board format,…showing step-by-step how this solution would be used…by your personas.…Does the story sound feasible?…Does magic have to happen?…Can you build that magic?…If not, it's not a good scenario.…
If you want to really test out your solutions,…try writing scenarios for unhappy paths…to see how your personas would recover…from bad things happening as well as just for happy paths.…Don't go into technical details in your story board.…At this point it doesn't matter…whether the interface is check boxes or radio buttons.…It doesn't matter if it's a client-server solution…or entirely hosted on a device.…All we care about is how each of the personas we created…would interact with the solution…in order to meet their goals.…
Along the way, you'll learn who should be involved, what activities you need to perform, and how to observe users, come up with great ideas, test solutions with prototypes, and plan development. Plus, discover how to avoid the common issues that can get in the way of a successful design thinking session, and the traps that people fall into when using the process for the first time.
- Assembling a team
- Finding a location
- Watching real users
- Mapping the customer journey
- Identifying pain points
- Coming up with good ideas
- Testing ideas with real customers
- Planning development
- Understanding the benefits of design thinking