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Extracting the pain points

Extracting the pain points: Design Thinking: Implementing the Process
Extracting the pain points: Design Thinking: Implementing the Process

So you have a lot of observations from customer site visits, but you don't know how to prioritize them. The key in design thinking is to work out where the biggest pain points lie. Solving those pain points will lead to customer delight and loyalty.

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Skill Level Appropriate for all
46m 40s
Duration
11,463
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Skills covered in this course
Interaction Design Web User Experience

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