Using list boxes and combo boxes

In our requestor group, we have a field that asks the user what department they are in.…If you ask users to enter information with which they're familiar, like…department, it's surprising what a wide range of information you'll get.…For example, you have someone who works in accounting services, and some people…will type 'accounting services' and spell them out. Some people would type…them in with no uppercase letters. Some other people would simply put…accounting. Some would put 'accounting svcs'. Some people would put 'acct' and so on.…

With that wide range of entries just for a simple two-word department name, it…makes it really hard to be able to report how many requests for posts did we get…from the accounting department.…If we want to be able to report on a field, it behooves us to make it easy for a…user to choose from a set group of options.…Users like this too because they don't have to wonder what they should put in,…and they are unlikely to make spelling mistakes unless you made them for them.…