Join Claudia McCue for an in-depth discussion in this video Working with sales and customer service, part of Print Production Essentials: Prepress and Press Checks.
…The salesperson and a customer service representative are going to…be your primary contacts through the life of your job.…The salesperson is probably going to be your initial contact.…And his job is to gather general job information from you, what stock you want…to use, what your general expectations are of the job, the general nature of the job.…And he's going to take that back to the printing company,…get an estimate and provide you with an estimate of the…pricing for the job.…And as part of that, he's also…going to provide you with a provisional schedule, and…that'll give you an idea of when you need to have your files submitted to the…printer, and it'll tell you when those…little milestones are going to take place, when your…job is printed, when it's going to be finished,…if there's any fulfillment involved, and so forth.…
Once the job is entered, the customer service representative, the CSR, is…going to be your most common contact throughout the life of the job.…The CSR serves as sort of an intermediary between…
- Submitting your job
- Preflighting files
- Understanding press-check etiquette
- Checking press sheets