Join Anne-Marie Concepción for an in-depth discussion in this video 9. Testing in a new user account, part of InDesign: 10 Tips for Troubleshooting Files.
Now, sometimes problems that are occurring with your InDesign files or problems…that are occurring with InDesign itself, they have nothing to do with the files…or with the installed application of InDesign but have something to do with the…conflict in your user accounts.…Now as you probably know both Windows and the Macintosh are multiuser operating…systems. If you are the only user on your computer you are probably not aware…of that, but your user name will appear on the left and that is the account…that you are logged in under. When you restart your computer, you often have to…enter your username and password in order to get access to your files.…
So, the idea is that maybe there is something in your Preferences settings. …In the Macintosh it would be in your Users Library folder. Something here that is…conflicting with something else on your computer that is causing the problems…in InDesign or with your InDesign documents.…Now I know it sounds out of left field but I have seen this happen more than twice,…
- Using a document's history to work through problems
- Creating a test user account to check for conflicts with other user settings
- Round-tripping a file to work out specific issues
- Locating and disabling third-party plug-ins to reset InDesign