Join Anne-Marie Concepción for an in-depth discussion in this video 10. Reinstalling InDesign, part of InDesign: 10 Tips for Troubleshooting Files.
So the 10th tip in this title for troubleshooting InDesign files is to…uninstall InDesign and then reinstall. And I left it as the last one because…it is the last resort. It always pains me to hear people who say, "I can't get…this document to print. I have already uninstalled and reinstalled InDesign…three times and it's still not helping." It shouldn't be the first resort. It's the last resort.…So if you have tried all these other troubleshooting steps and you have…definitely narrowed it down to how InDesign is installed on your computer.…
In other words, it's having the same problem in multiple user accounts with…multiple documents, then there is no other recourse other than to uninstall it.…Before you uninstall it, you should consider deactivating it. So if you can get…InDesign to run, go to the Help menu and choose Deactivate. If you remember,…you had to activate this program within 30 days otherwise it wouldn't run. …And deactivating it is just a fail safe. You really don't have to, since you are…
- Using a document's history to work through problems
- Creating a test user account to check for conflicts with other user settings
- Round-tripping a file to work out specific issues
- Locating and disabling third-party plug-ins to reset InDesign