From the course: ITIL® Foundation 4 First Look

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The six service value chain activities of ITIL® 4

The six service value chain activities of ITIL® 4 - ITIL Tutorial

From the course: ITIL® Foundation 4 First Look

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The six service value chain activities of ITIL® 4

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- [Instructor] The ITIL V3 Service Cycle of strategy, design, transition, operation and improvement shown here, has been replaced in ITIL 4 with the Service Value Chain. As you can see here, the ITIL 4 Service Value Chain has activities arranged in six parts. The ITIL 4 Value Chain Activity plan is roughly equivalent to the ITIL V3's Strategy Phase. Improve matches ITIL V3's continual service improvement phase. Engage is new, and reflects an emphasis on customer and user experience. Design and Transition and Obtain/Build are roughly equivalent to the Design and Transition phases in V3. And Deliver and Support is roughly equivalent to V3's Service Operation Phase. Let's take a minute to drill down on each of these activities. Here we see the purpose of the first service chain activity, Plan. Where we all get on the same page around the vision, status and improvement direction for products and services. In the four dimensions, organizations and people, information and technology…

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