From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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A hunting we shall go

A hunting we shall go - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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A hunting we shall go

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- [Instructor] A great way to start getting to a shared understanding of terminology is to gather the artifacts associated with each. For example, can you locate a business case template that your team and organization uses and an example of a good one? How about the same for SLAs, OLAs, UCs, and service design packaging? It'll be very telling if you can or cannot readily access these things in your team and organization. Further, it'll be telling if they vary a great deal from what ITIL suggests. Not that that is bad or good. But you should understand how your practices and artifacts vary from those of ITIL and be on the lookout for irrational variations and unnecessary complexity. For this situation, let's apply the sixth way, lower transaction costs. Here's how. For each of the terms in the proceeding list covered in your foundation course, see if you can locate the artifact in your organization. Mark the list with dots to indicate their status. For example, unknown, missing…

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