Describe why a new version of ITIL®, ITIL® 4, is needed, and the changes in business, IT and practices that have driven the development of ITIL® 4.
- [Narrator] ITIL v3 is circa 2007. A lot has changed since then. Businesses have changed as has IT's role in the business. And the IT we manage has changed with a typical environment now a hybrid of traditional IT and cloud mobile environments with a march at a quickening pace towards the latter. Developments such as cloud computing, infrastructure as a service, machine learning, and blockchain are new opportunities for value creation and competitive advantages through IT. And new practices have emerged including DevOps, lean and agile practices.
Practices better suited to this changed business and IT environment. With IT enabled services now an integral part of businesses, IT service management has become a key strategic capability that helps businesses visualize and manage the key outcomes and practices required to balance stability and predictability with quality and with operational agility and faster time-to-value with continuous improvement. ITIL 4, introduced in 2019, was created to provide the guidance organizations need to address today's service management challenges in today's business and IT environments with today's best practices.
ITIL 4's publication date is Q1 2019. ITIL v3, the last major version of ITIL, was published in 2007. There was an interim revision for clarity in 2011 which is called the 2011 edition. ITIL 4 Foundation differs in a number of important ways from ITIL v3 or 2011 edition. Let's have a look at what's different. The first key difference is that the source publications for ITIL 4 Foundation is just one 200 page foundation book, where the ITIL v3 or 2011 edition Foundation course and exam draw on content from nearly 2,000 pages spread across five books.
It should be clear that with ITIL 4, AXELOS is going for a lighter weight approach, better matched to today's more agile organizations. The second key difference is the length of the course. The ITIL 4 Foundation course is two days versus three days in duration. This is good news for organizations trying to fit two courses into one week, and returns to the length of the course that was used back with ITIL v2. It also means that if you sit at classroom course with the exam, you'll likely be taking the exam at the end of day two. As for the exam, it hasn't changed at all in format.
It's still 40 questions, multiple choice, one hour, 26 of 40 or 65% to pass. Of course, the content covered has changed to cover the ITIL 4 content specified in the exam specification. By the way, the exam specification is the new way AXELOS, the owners of ITIL, are referring to the syllabus. That's the exam specification. So here we see the ITIL 4 exam specifications modules juxtaposed against the ITIL v3 syllabus modules. Here's where you really start to see where and in what ways ITIL 4 and v3 Foundation content is different and the same or similar.
In the next video, we'll dive a little deeper into each of these topics and highlight how they're the same and different between ITIL 4 and v3 Foundation.
- Why ITIL® matters for you and your organization
- Defining service management
- Identifying ITIL® v3 processes and functions
- Assessing ITIL® v3 roles, technology, and architecture
- Comparing ITIL® v3 and 4
- Identifying the 18 practices of ITIL® 4
- Reviewing the ITIL® v3 and 4 certification scheme
- Preparing to pass the ITIL® exam