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Why a new ITIL® 4?

Why a new ITIL® 4?: ITIL® Foundation 4 First Look
Why a new ITIL® 4?: ITIL® Foundation 4 First Look

A lot has changed in the industry since the last major ITIL® revision a decade ago. The typical target environment you now manage is a hybrid of traditional IT and cloud and mobile technologies, with a steady march towards the latter. New practices have emerged that are fit for these technologies, including DevOps, lean, and agile practices. In this video, learn about what's in store for ITIL® 4, what it contains, and how the content differs from ITIL® 3.

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Skill Level Beginner
40m 15s
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Skills covered in this course
IT Help Desk IT ITIL

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