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What you should know

What you should know: ITIL® Foundation 4 First Look
What you should know: ITIL® Foundation 4 First Look

Learn about what you should know before taking this course. This is an introductory course without prerequisites. Familiarity with prior versions of ITIL® is recommended, as is having some experience in IT, but both are optional for this course.

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Skill Level Beginner
40m 15s
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Skills covered in this course
IT Help Desk IT ITIL

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