Learn about what you should know before taking this course. This is an introductory course without prerequisites. Familiarity with prior versions of ITIL® is recommended, as is having some experience in IT, but both are optional for this course.
- [Instructor] This course has no prerequisites but familiarity with prior versions of ITIL is recommended as is having some experience in IT. This course is mainly geared towards giving you a first look at ITIL 4. Be sure to check out our other ITIL related courses which cover topics like the best way to go about preparing for and passing the ITIL certification exam and how to apply ITIL in a variety of ways and settings.