From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts
What you should know - ITIL Tutorial
From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts
What you should know
“
- [Narrator] You should have taken an ITIL Foundation course and have your materials handy. At a minimum, you should review the ITIL Foundation syllabus and glossary and the introductory overview. We'll be covering seven ways of applying the seven ITIL Foundation concepts.
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Contents
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Applying ITIL doesn't have to be this way2m 12s
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(Locked)
The Seven Ways: Service management applications2m 17s
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(Locked)
The Seven Ways: A service management manifesto5m 52s
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(Locked)
Enact and enable outcomes8m 26s
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(Locked)
Enlighten and empower people3m 32s
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(Locked)
Lower barriers, increase enablers1m 51s
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(Locked)
Improve moments of truth3m 10s
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(Locked)
Bringing the first four ways together1m 1s
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(Locked)
Root out variation and dependency5m 16s
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(Locked)
Lower transaction costs2m 23s
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(Locked)
Reflect and act as individuals, teams, and organizations3m 38s
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(Locked)
Now that we've covered our approach, let's start applying1m 3s
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Services and service management2m 19s
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(Locked)
Service management lifecycle1m 31s
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(Locked)
Service management terminology1m 14s
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(Locked)
Service management processes1m 26s
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(Locked)
Service management functions1m 31s
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(Locked)
Service management roles1m 23s
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(Locked)
Service management technology and architecture1m 45s
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(Locked)
Services and stakeholders1m 39s
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(Locked)
Services and business services1m
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(Locked)
Value perception and stakeholder relations1m 20s
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(Locked)
Hiding the specifics of costs and risks1m 39s
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(Locked)
Internal and external services, customers, and users1m 43s
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(Locked)
Core, enabling, option, and enhancing services1m 5s
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(Locked)
Service assets1m 5s
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(Locked)
Service parts1m 24s
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(Locked)
Service features, qualities, and telemetry1m 37s
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(Locked)
Service management capabilities1m 30s
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(Locked)
Service portfolio1m 18s
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(Locked)
Service catalog1m 12s
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(Locked)
Utility and warranty = Value1m 19s
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(Locked)
Variation, dependencies, and service degradation50s
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(Locked)
SLAs, OLAs, and UCs1m 43s
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(Locked)
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(Locked)
Why shared terminology is important1m 45s
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(Locked)
Service management terminology and key principles and models2m 4s
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(Locked)
Overall and next-level-down understanding1m 31s
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(Locked)
A hunting we shall go1m 7s
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(Locked)
Do something with it1m 6s
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(Locked)
Where does it hurt?1m 2s
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(Locked)
Key principles and models50s
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(Locked)
Value creation through services1m 15s
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(Locked)
People, process, products, and partners1m 58s
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(Locked)
Five aspects of service design1m 4s
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(Locked)
CSI approach53s
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(Locked)
CSFs and KPIs1m 8s
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(Locked)
Baselines52s
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(Locked)
Technology, process, and service metrics1m 7s
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(Locked)