Explain why your organization would be interested in ITIL® and why your manager would want to send you to ITIL® training: alignment, efficiency, reliability, agility, and compliance.
- [Narrator] Why would your organization…be interested in ITIL and assign you training?…The usual suspect reasons start with alignment.…They're looking for better alignment…among the services you provide,…and what new technology makes possible,…and what your customers and users value and need.…They want to align…all parts of your organization and suppliers…around services and processes, and around a common language.…The language embedded…in the ITIL compliant tools that you use.…And they also want to align around the key outcomes…and practices ITIL provides guidance on…and with the customer through more business-focused metrics.…
Another reason is efficiency.…The organization wants to improve staff productivity…through less language translation overhead,…and less missteps and rework…through shared terminology and practices.…And by addressing specific people and process…issues and using ITIL to make specific improvements…that take cost out of the organization.…And then there's reliability. Your organization…wants to reduce time spent firefighting, especially…
- Why ITIL® matters for you and your organization
- Defining service management
- Identifying ITIL® v3 processes and functions
- Assessing ITIL® v3 roles, technology, and architecture
- Comparing ITIL® v3 and 4
- Identifying the 18 practices of ITIL® 4
- Reviewing the ITIL® v3 and 4 certification scheme
- Preparing to pass the ITIL® exam
Skill Level Beginner
1. Service Management and ITIL®
2. Learning ITIL® v3 Basic Concepts
3. ITIL® v4
4. Certification Prep
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