From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Tooling

Tooling - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Tooling

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- [Instructor] Your ITIL Foundation course listed areas that could benefit from automation. By automation, they do mean scripting, for example, but also simply tooling like what tools you have in categories such as design and modeling, service catalog, pattern recognition and analysis, classification, prioritization, and routing, detection and monitoring, and optimization. So to what extent have you applied automation at the individual, team, and enterprise level? Let's have a look by applying the seventh way to this scenario, reflection and action at the individual, team, and organizational level. Here's how, make a table with three columns, org-level enterprise tools, another team tools, another personal tools. Make rows in the table for each of the tooling areas, design modeling, service catalog, and so on. List the tools you use in each category personally in personal tools, list those used by your team under team tools, and list enterprise-wide tools under org-level tools. Make a…

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