Describe what the ITIL® 4 Foundation exam is like, and outline some strategies for taking the exam.
- [Instructor] Here's what the ITIL Foundation exam is like.…The exam is 40 multiple choice questions,…and is laid out precisely in the same way…as the sample exams.…You'll have an hour to complete it,…unless you don't take it in your mother tongue.…In that case you'll get an extra 15 minutes to complete it.…Most people finish in about 40 minutes,…which is about a minute per question,…but take all the time you need.…There are no prerequisites for taking the foundation exam,…but taking an accredited ITIL Foundation course…is strongly recommended.…Your exam will have a supervisor or proctor…either in person, or a remote online proctor,…depending on what's been arranged with the exam institute,…and the exam is closed-book.…
You can take the exam on paper or online, again,…depending on what's been arranged with the exam institute.…And you'll need 26 out of 40 or 65% to pass.…When you're preparing for the exam,…don't skimp on courseware.…Make sure the courseware you have…is accredited and of good quality.…And choose a modal that you know,…
- Why ITIL® matters for you and your organization
- Defining service management
- Identifying ITIL® v3 processes and functions
- Assessing ITIL® v3 roles, technology, and architecture
- Comparing ITIL® v3 and 4
- Identifying the 18 practices of ITIL® 4
- Reviewing the ITIL® v3 and 4 certification scheme
- Preparing to pass the ITIL® exam
Skill Level Beginner
1. Service Management and ITIL®
2. Learning ITIL® v3 Basic Concepts
3. ITIL® v4
4. Certification Prep
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