From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

Unlock the full course today

Join today to access over 22,600 courses taught by industry experts or purchase this course individually.

The Seven Ways: Service management applications

The Seven Ways: Service management applications - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

Start my 1-month free trial

The Seven Ways: Service management applications

“

- [Instructor] So we've had a look at the seven IDL Foundation concept topic areas we will apply, and discussed the idea of a lightweight approach. Now it's time to have a look at the lightweight approach we'll use to apply the concepts. I'm going to give you seven ways to apply the seven concepts. These seven ways are a distillation of the approaches I've found to be most effective when helping individuals, teams and organizations implement IDL for almost 20 years, so here they are. The first way is enacting and enabling outcomes, focusing on outcomes over activities, that is ends versus means, and making driving towards those outcomes how we do things around here. The second way is enlightening and empowering people, focusing on people's skills, knowledge, and mindsets, and empowering them for action. The third way is lowering barriers and increasing enablers to effective action, with Force Field Analysis being the key technique here. The fourth way is improving moments of truth…

Contents