From the course: Putting ITIL® into Practice: DevOps for ITIL® Practitioners
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Services and service management - ITIL Tutorial
From the course: Putting ITIL® into Practice: DevOps for ITIL® Practitioners
Services and service management
- [Instructor] Now that we've covered adapting devops to ITIL-driven shops including devops values, principles, methods, practices, and tools, let's have a look at it from the opposite angle, adapting ITIL-driven shops to devops. In other words, how do we adapt ITIL services, service management, the service lifecycle, terminology, key principles and models, processes and functions, roles and technology and architecture to devops values, principles, methods, practices, and tools? From an ITIL perspective, services are how you present yourself and the primary means of delivering value to your customer who pays the bills for your services and your users who use your services. Service management is the discipline of doing that well, managing and organizing around services by using service management processes and knowledge and by having people with the right experience, skills and relationships. Reviews are a key activity in ITIL-driven shops. Service reviews, change reviews, especially…
Contents
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Services and service management1m 29s
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The service life cycle5m 14s
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Terminology and key principles and models3m 21s
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Strategy processes5m 48s
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Design processes6m 31s
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Transition processes8m 30s
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Operations processes3m 9s
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CSI processes58s
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Functions5m 8s
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Roles4m 8s
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Technology and architecture2m 56s
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