From the course: Putting ITIL® into Practice: DevOps for ITIL® Practitioners

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Services and service management

Services and service management - ITIL Tutorial

From the course: Putting ITIL® into Practice: DevOps for ITIL® Practitioners

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Services and service management

- [Instructor] Now that we've covered adapting devops to ITIL-driven shops including devops values, principles, methods, practices, and tools, let's have a look at it from the opposite angle, adapting ITIL-driven shops to devops. In other words, how do we adapt ITIL services, service management, the service lifecycle, terminology, key principles and models, processes and functions, roles and technology and architecture to devops values, principles, methods, practices, and tools? From an ITIL perspective, services are how you present yourself and the primary means of delivering value to your customer who pays the bills for your services and your users who use your services. Service management is the discipline of doing that well, managing and organizing around services by using service management processes and knowledge and by having people with the right experience, skills and relationships. Reviews are a key activity in ITIL-driven shops. Service reviews, change reviews, especially…

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