From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Service transition

Service transition - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Service transition

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How well are you doing at moving things into production as an individual team and organization? Is what gets tested in dev what gets implemented into production? Or is a long tail of changes typically required to get something in to production? Virtually assuring that what was tested in dev is not what's running in production? How are you at surfacing risks? And at being able to back out at the level of a release? All of these things are important questions regarding your service transition work. The service transition phase of the service life cycle includes the following processes, transition planning and support and change, release and deployment and service asset and configuration management, service validation and testing, change evaluation, and knowledge management. The outcomes of these processes work together to ensure the objectives of the service transition life cycle phase is achieved. What can you do as an individual, team, or organization to apply the ITIL foundation…

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