From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
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Service relationships - ITIL Tutorial
From the course: Putting ITIL® Into Practice: Applying ITIL® 4 Foundation Concepts
Service relationships
- [Instructor] Here we see the ITIL definition of a Service Offering which is how providers present services to consumers. Recall that Service Offerings may include good access to resources and service actions. Let's apply the concept of Service Offerings using the fifth way: rooting out variations and dependencies. Here's how. List your Service Offerings, add columns or variants and notes. Rate each Service Offering variant as gray, red, green, or yellow based on the degree to which the variations are rational with gray being unknown. Irrational variations typically are hard to manage, take time to maintain, and are expensive to provide, but are not frequently used or profitable. Use this exercise to re-focus your catalog. Here we see the ITIL definitions of Service Relationship and Service Relationship Management. Let's apply the concept of Service Relationships using the fourth way: improving moments of truth.…
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