From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

Service portfolio - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Service portfolio

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- [Narrator] Your Service Portfolio is your existing catalog of production services: Your Service Catalog, plus your pipeline of new and changing services and also your retired services, those that you have decommissioned. Key questions for the Service Portfolio are: Do we have a Service Portfolio? If so, are we managing it well? In other words, how good are we at choosing the right services to add, change, and retire in priority order with quality and quick time to value as driven by our strategy. Let's have a quick look at how to apply this using the fourth way: improving moments of truth. Here's how: Make a list of the key interactions or moments of truth where decisions about what services get added, changed or retired are made. Take some notes, how do those interactions go? How is the setting for action? Is it conducive? For example, it may be that you have an issue with services kind of hanging out there forever while you continue to patch them and so on because reviewing which services to retire, when, isn't on the standard agenda. That's something you can fix. Or it may be this Service Portfolio process is conducted using a document that's shoveled around, and you are running into version control problems, that is something you can fix by putting it online in the shared version control document. So, pick the highest value set of actions and go for it.

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