From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Service management terminology

Service management terminology - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Service management terminology

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Here are some ways you might apply the third ITIL foundation concept of terminology and key principles and models. The first way, enacting and enabling outcomes, you might want to understand whether or not the organization shares or is driving towards a common set of technology. For the second way, enlightening and empowering people, you want to understand what the vehicles are that are available for learning about the terminology, key principles and models and what support is available for implementing the concepts. For the third way, lowering barriers and increasing enablers, you may want to understand which of the key principles and models are in place and which are not and what the blockers are for those that are not in place. For the fourth way, improving moments of truth, you'll want to understand the organization's posture towards change as you move towards a moment of truth of introducing a key principle or model. For the fifth way, rooting out variation and dependencies, you…

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