From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

Unlock the full course today

Join today to access over 22,600 courses taught by industry experts or purchase this course individually.

Service management terminology, principles, and models

Service management terminology, principles, and models - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

Start my 1-month free trial

Service management terminology, principles, and models

“

- [Instructor] The ITIL Glossary covers literally hundreds of concepts, definitions and acronyms, and the foundation course covers many of these. This is because when people don't share the same language and understanding, a lot of time and resources can get wasted defining and redefining terms, and in making and recovering from errors due to a lack of shared understanding of terminology. For example, if I ask you if you have a backout plan for a change and you say yes, and I think that means you have a current snapshot you can use to restore to a known good state, and all you have is last's week backup, we are not on the same page, and we will run into trouble. Having a shared understanding of standardized definitions for common IT terms, is one of the most valuable aspects of adopting and adapting ITTL. This is no small point. When I work with individuals, teams, and organizations, to help them apply ITTL, I often ask: If I were to ask the 10 of you what your definition of an…

Contents