From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Service management terminology and key principles and models

Service management terminology and key principles and models - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Service management terminology and key principles and models

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- [Instructor] Here's a list of the generic concepts and definitions that were covered in your ITIL foundation course. Separated out by the life cycle phase. Key principles and models are also included and show in boldface here. A shared understanding of terminology and key principles and models. Defining and distinguishing things in our environment in a way that is common, not just within our team but across teams and organizations is absolutely vital. Years ago when I first joined Johnson & Johnson when I'd look right to left in the organization, eight out of 10 people were J&J employees. At the time I left 10 years later, it seemed like it was almost the opposite. In a world where everything is fairly fixed and permanent and there are no other teams and organizations coming and going. I suppose making up and keeping our own uncommon terminology within our tribe would work, but we don't live in that world. We have a lot to do all of us, and with all the people coming and going in…

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