From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Service management technology and architecture

Service management technology and architecture - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Service management technology and architecture

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- [Narrator] And lastly, here is some ways you might apply the seventh ITIL foundation concept of technology and architecture. For the first way, enacting and enabling outcomes you might seek to understand what instrumentation is in place that shows the state of services, processes, and technology. For the second way, enlightening and empowering people you might want to get a feel for how training, and tooling, and automation occurs and how people are supported in their tooling and automation work. For the third way, lowering barriers and increasing enablers, you might want to understand how automation is being applied to reduce manual bottle necks. For the fourth way, improving moments of truth, you might want to have a look at the key interactions, where what tooling gets implemented for services gets decided. For the fifth way, rooting out variation and dependencies, you'll want to see how automation has been applied specifically to reduce variation. For example, infrastructure is…

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