From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Service management technology and architecture

Service management technology and architecture - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Service management technology and architecture

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- [Instructor] If you think about it, many things in IT would just be impossible without automation applied in scenarios like elasticity, so resource capacity can flex up and down with demand. Variation and dependency reduction through automation like infrastructure's code and data contracts. Self-service, so service can be provided at any time without manual intervention. Health, to instrumentation and telemetry for monitoring, measurement and improvement. Optimization, through things like tuning tools and best practice analyzers, and knowledge capture, as a basis for strategy, learning and improvement. Your ITIL foundation course covered how service automation assists with expediting service management processes. Let's take a look at how and how that's working for you as an individual within your team and in your organization.

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