From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

Service management lifecycle - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

Start my 1-month free trial

Service management lifecycle

“

- [Instructor] Here are some ways you might apply the second Idle foundation concept of the service lifecycle. The first way, enacting enabling outcomes, you want to know what objectives the organization has for these lifecycle phases. And how they compare to what Idle describes and how they're doing against those objectives. For the second way, enlightening and empowering people you want to understand, especially for the phases that most of your work traverses what learning loops are in place and how people get support for action. For the third way, lowering barriers and increasing enablers You want to understand the key blockers in each phase. Especially for those phases where you spend most of your time contributing and also what has been put in place to move things along. For the fourth way, improving moments of truth, you'll definitely want to understand the key interactions you and your team has in each of the phases, and with whom, as a basis for making them better as your work proceeds. For the fifth way, rooting out variation and dependencies, you do want to understand how varied the inputs and outputs are for each phase. For example, does everyone include a health model in their service design? Does everyone use the same template for service design processes and so forth. For the sixth way, lowering transaction costs, you will want to understand what's hard in each phase. What takes a lot of time, effort, and clicks to do. Especially for work in phases that you traverse often. And finally, the seventh way, individual team and organizational reflection and action. You'll want to understand your rule and that of your team in each of these phases, especially those you work in often.

Contents