From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Service design

Service design - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Service design

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- [Instructor] The service design phase of the service lifecycle includes the following processes. Design coordination, and service level, service catalog, availability, capacity, IT service continuity, information security, and supply or management. The outcomes of these processes work together to ensure the objective of service design lifecycle phase is achieved. What can you do, as an individual, team, or organization to apply the ITIL Foundation concept of the service design lifecycle phase? Here's one example. Let's apply the fourth way here, improve moments of truth. For the objectives listed here, think about the key moments of truth in your organization. For example, in designing for the utility or functional requirements, and warranty, or non-functional requirements of a service, what are the key interactions? For example, a key moment of truth in design is the selection of the instrumentation and telemetry for the health model, that will tell you the health of the service…

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