From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

Unlock the full course today

Join today to access over 22,600 courses taught by industry experts or purchase this course individually.

Service catalog

Service catalog - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

Start my 1-month free trial

Service catalog

“

- [Instructor] You learn in your ITIL Foundation course that the service catalog provides details of all operational services, with a customer facing view in their language and an internal technical view for use by provider staff. Key questions around the service catalog include, does it exist? Is it published and accessible and known to its intended audience? Does it do a unit of work? In other words, do people have a reason to go there and use it? Are people actually using it? And lastly, does it include both a customer and a technology view? As an example of applying this concept, we'll use the second way, enlightening and empowering people. Here's how, rate your service catalog with gray, red, yellow and green dots for, does it exist? Is it published and widely used by customers and users? Does it have a widely used technical view for IT staff to grasp the processes, suppliers, sub-services, infrastructure components and agreements that underpin the service. Ask after this…

Contents