From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Scope of automation

Scope of automation - ITIL Tutorial

From the course: Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts

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Scope of automation

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- [Instructor] Automation can be applied to services. For example, the service catalog is an example of service automation, as is instrumenting services for measurement and improvement and knowledge capture or to processes. For example, implementing monitoring and control systems for event management or automating the meeting of demand with the capacity and capacity management, and to functions. For example, a self-service portal is an example of automation applied to the service desk function or infrastructure as code automation within technical management function. What is the scope and level of automation within your area? Within your team and organization? Let's apply the sixth way, lowering transaction cost to automation. List your services, processes, and functions. Rate each as to the level of automation. Where is the best bang for the buck for further automation? For you as an individual? For your team? For your organization? These are prime candidates for application action.

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