Putting ITIL® Into Practice: Applying ITIL® 3 Foundation Concepts
With David Pultorak
Liked by 2,120 users
Duration: 2h 12m
Skill level: Intermediate
Released: 2/23/2018
Course details
The Putting ITIL® Into Practice series is designed to help ITIL Foundation-certified professionals apply the concepts they have learned. It offers a fresh, agile, and directly applicable approach to help individuals, teams, and organizations apply ITIL. This course introduces the Seven Ways framework for applying the seven key ITIL Foundation concepts.
Instructor David Pultorak covers services and service management; the service management lifecycle; service management terminology, principles, and models; service management processes; ITIL functions and roles; and the technology that can help you scale, automate, monitor, and optimize your services. In each chapter, he provides tips for moving concepts into practice. He helps you think through dos and don'ts, and provides valuable references and resources for learning more.
The ITIL v3 Foundation exam has been discontinued. For coverage of the most recent version of this exam, see ITIL® Into Practice: Applying ITIL® 4 Foundation Concept.Skills you’ll gain
Earn a sharable certificate
Share what you’ve learned, and be a standout professional in your desired industry with a certificate showcasing your knowledge gained from the course.
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Showcase on your LinkedIn profile under “Licenses and Certificate” section
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Download or print out as PDF to share with others
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Share as image online to demonstrate your skill
Meet the instructor
Learner reviews
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Alisha Khatun
Alisha Khatun
Technical service trainee at Fujitsu (bilingual-Japanese).JLPT N4 certified.Pursuing JLPT N3.
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Contents
What’s included
- Practice while you learn 1 exercise file
- Test your knowledge 8 quizzes
- Learn on the go Access on tablet and phone
- Stay up to date Continuing Education Units
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